Terms of service
Terms and Conditions
Welcome to Romi Body. By using our website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before engaging with our services.
1. General Information
• Website Ownership: This website is owned and operated by Romi Body. All references to "we," "us," and "our" refer to Romi Body.
• Changes to Terms: We reserve the right to update or change these Terms and Conditions at any time. Any changes will be effective upon posting, and it is your responsibility to review the Terms regularly.
2. Use of the Website
• Eligibility: By using our website, you confirm that you are at least 18 years old or have parental/guardian consent if you are under 18.
• Prohibited Actions: You agree not to misuse the website by attempting to hack, introduce malware, or engage in any illegal activity. Violating these terms may result in the termination of your access to the site.
• Intellectual Property: All content, images, text, and materials on this website are the intellectual property of Romi Body and are protected by copyright laws. You may not reproduce or distribute any content without our prior written consent.
3. Product Information
• Product Descriptions: We strive to ensure that all product descriptions, pricing, and details are accurate. However, we do not guarantee that the information on the site is free from errors, and reserve the right to correct any inaccuracies at any time.
• Availability: Products are subject to availability. If an item is out of stock, we will notify you and offer an alternative or a full refund.
4. Pricing and Payment
• Currency: All prices listed on our website are in New Zealand Dollars (NZD) and include GST (Goods and Services Tax).
• Payment Methods: We accept major credit cards and other payment methods via our secure payment gateway. By making a purchase, you confirm that you are authorised to use the chosen payment method.
• Order Confirmation: After placing an order, you will receive an order confirmation via email. Your order is considered accepted once payment is successfully processed.
5. Shipping and Delivery
• Shipping: We offer free shipping within New Zealand. Orders will be processed and shipped within 3 working days, and delivery times may vary based on location.
• Delivery Issues: Romi Body is not responsible for delivery delays caused by external factors such as courier services or customs.
• International Shipping: We currently do not ship outside of New Zealand, but this may change in the future. Please check the website for updates.
6. Returns and Refunds
• Return Policy: If you are not completely satisfied with your purchase, you may return the product within 30 days of receipt for a full refund, provided the item is unused and in its original packaging.
• Faulty Products: If you receive a faulty or damaged product, please contact us within 7 days of receiving the item, and we will arrange for a replacement or refund.
• Non-Refundable Items: Certain products, such as opened massage oils, may not be eligible for returns due to hygiene reasons.
7. Limitation of Liability
• Product Usage: Romi Body is not liable for any injuries or damages caused by the improper use of our products. Always follow the usage instructions provided, and consult a healthcare professional if you have any medical concerns.
• Website Use: We are not responsible for any technical issues or damages caused by using our website. The website is provided "as is" without any warranties or guarantees.
8. Privacy
• Data Collection: Your personal information is collected, stored, and used in accordance with our Privacy Policy. By using our website and purchasing products, you consent to the use of your data as outlined in the Privacy Policy.
• Security: We use SSL encryption to protect your payment information, but we cannot guarantee complete security of data transmitted online.
9. Governing Law
• These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from the use of our website or products shall be subject to the exclusive jurisdiction of the courts of New Zealand.
10. Contact Information
If you have any questions about these Terms and Conditions or require further assistance, please contact us at:
Romi Body Aotearoa
Email: kiaora@romibody.co.nz